Seller Protection

When you may be covered

• Tracking shows delivery to the address we supplied.
• Required signature confirmation shows delivery to an eligible recipient.
• A verified pickup confirmation shows the buyer received the item.
• A buyer falsely claims non-delivery despite qualifying delivery evidence.
• A buyer returns a different item, an empty package, or swapped parts.
• A buyer files an abusive not-as-described claim contradicted by the evidence.
• A buyer files a chargeback and your transaction meets our seller-protection rules.
• A covered shipment is lost or damaged after you properly handed it to an approved carrier.

What protection can look like

• We defend the payment dispute on your behalf
• Your eligible proceeds are released
• Reimbursement of some or all of the eligible transaction value
• Payment of an approved carrier or insurance claim
• Reversal of an abusive refund
• Removal of account penalties that should not have applied

What we ask of you

• Keep communication and payment on Seekventory.
• Actually possess or control the item you offer.
• Describe and photograph the real item, and disclose defects, repairs, and damage.
• Complete verification, proof-of-ownership, and authentication requests.
• Ship only to the address we supply, using the approved method, within the promised handling period.
• Upload valid tracking on time and buy any required shipping protection or signature confirmation.
• Package the item properly and keep your shipping and packaging evidence.
• Record serial numbers and identifying details.
• Respond promptly and accept an approved return.
• Never change terms or request payment off the platform.

What seller protection does not cover

• Shipping to any address other than the one on the transaction
• Missing tracking or missing required signature confirmation
• Insufficient packaging, or shipping late without buyer consent
• An item materially different from the accepted offer, or undisclosed defects
• Counterfeit or prohibited items, or failed required authentication
• Anything moved off the platform, including payment or messages
• Cancelling without an approved reason
• Invalid or manipulated tracking, or drop shipping from an undisclosed third party
• Inability to prove possession or shipment
• Claims filed after the deadline, or failure to cooperate with a review
• Indirect, speculative, sentimental, or opportunity losses unless expressly covered
• Losses above the applicable protection or insurance limit
• Seizure arising from unlawful or prohibited conduct
• Disputes caused by your own misleading or unauthorized conduct

Payouts and holds

Your proceeds are not released the moment the buyer pays. For a standard shipped order, proceeds become eligible after tracking shows delivery and the buyer's inspection period ends without an eligible problem. New sellers, high-value orders, and higher-risk accounts may see longer holds, reserves, extra verification, or required signature confirmation. We tell you which conditions apply before you enter a binding transaction.