How a deal works
Same order, two points of view. Everything happens on the platform, which is also what keeps both sides eligible for protection.
If you're buying
Step 1
Post what you want
Category, description, acceptable condition, quantity, budget, and whether you can collect locally.
Step 2
Compare offers
Each offer shows real photos of the actual item, disclosed defects, price, shipping cost, ship-by date, and the seller's return policy.
Step 3
Accept and pay
You see one final summary — item, quantity, condition, included parts, price, shipping, tax, fees, authentication choice, returns, and the ship-by date — and confirm it before paying.
Step 4
Track it
The order moves through Paid — Awaiting Fulfillment, shipped, in transit, and delivered, with every carrier scan recorded.
Step 5
Inspect it
You get 48 hours after delivery on a standard order. Confirm everything is correct early, or report a problem.
If you're selling
Step 1
Find people who want what you own
Browse wanted posts instead of writing listings nobody sees.
Step 2
Make an honest offer
Upload current photos of the real item and disclose defects, repairs, and missing parts up front.
Step 3
Ship on time, with tracking
Use the approved method and the address we give you, add tracking, and buy any required signature or coverage.
Step 4
Get paid
Proceeds become eligible once delivery is confirmed and the inspection period closes. New and higher-risk accounts may see holds or reserves, always disclosed before you commit.
Meeting in person instead?
Local pickup still runs through . You pay here, inspect the item in person, and only then share your one-time pickup code. Never hand over the code before you have the item.
Local pickup rulesIf something goes wrong
Report the problem from the order page within the deadline. We pause the payout where we can, ask both sides for evidence, and issue a decision — with one meaningful appeal if you disagree.
Disputes and appeals