Buyer Protection

When you may be covered

Subject to the full program rules, you may be eligible for protection when:

• The seller does not ship within the promised period.
• The seller does not provide valid tracking when tracking is required.
• The item is never delivered.
• You receive the wrong item.
• You receive fewer items than the quantity you accepted.
• The item is materially different from the accepted offer.
• The condition is materially worse than disclosed.
• Material damage or defects were not disclosed.
• Essential parts described as included are missing.
• The item is counterfeit or misrepresented as authentic.
• Required authentication fails.
• The seller cannot provide the item you accepted.
• The item is damaged or lost during an eligible shipment.
• A local-pickup seller does not make the item available as agreed.
• The product breaks our prohibited-item rules and you were not responsible.

What counts as materially different

An item is materially different when a reasonable buyer would consider the difference important to the decision to buy. Examples include:

• A different brand, model, edition, version, year, or part number
• The wrong size, capacity, or configuration
• The wrong quantity or a different material
• A major undisclosed repair or undisclosed functional failure
• Missing essential parts, or an incomplete set sold as complete
• Significant undisclosed damage
• An incorrect authenticity or serial-number claim
• A reproduction offered as an original, or a modified item offered as unmodified

What we ask of you

• Pay through Seekventory and keep messages here.
• Give an accurate shipping address and review the final transaction summary.
• Complete any required verification and authentication choice.
• Be available for signature or pickup when required.
• Inspect the item promptly and report an eligible problem within the deadline.
• Keep the item, packaging, labels, and paperwork as you received them.
• Send truthful photos, video, or other evidence.
• Do not use, alter, repair, resell, or damage a disputed item.
• Return the item using our return method when a return is required.
• Cooperate with authentication, carrier, insurer, and payment reviews.
• Do not file duplicate claims for the same loss without telling us.

What buyer protection does not cover

• Changing your mind when the seller did not offer discretionary returns
• A defect or characteristic clearly disclosed before you accepted
• A difference you approved in messages or transaction terms
• Damage you caused after receiving the item
• Unauthorized modification or repair by you
• Ordinary wear consistent with the disclosed condition
• Any transaction, payment, or deliberate conversation moved off Seekventory
• An unsupported shipping or pickup arrangement
• Failure to cooperate with the claims process
• A claim filed after the deadline without an approved exception
• Loss caused by an inaccurate address, or refusing a conforming delivery
• Prohibited or unlawful conduct, or an excluded category
• Authentication you declined under a permitted waiver, as stated in that waiver
• Indirect, sentimental, speculative, or opportunity losses unless expressly covered
• Differences that are not material to the accepted transaction

Remedies

• Full refund without return when nothing was received
• Full refund after a return
• Partial refund by agreement
• Replacement or seller-funded repair by agreement
• Account credit only if you freely choose it and the law allows it
• Payment of an approved insurance or carrier claim